Replacement Policy

Introduction

Kavya Creation offers replacements only. We do not offer refunds, store credit, or cancellations after an order has been packed or dispatched. This policy explains when a replacement is available and how to request one.

Replacement Window

You may request a replacement within 1 day of delivery. Requests received after this window cannot be accepted. Please inspect your saree as soon as it arrives.

When a Replacement Is Available

A replacement may be approved if:

• The saree arrives damaged or with a manufacturing defect.
• We sent the wrong item compared with your order.
• You contact us within 1 day of delivery with your order number.
• The product is unused, unwashed, and unaltered, with original packaging where possible.

When a Replacement Is Not Available

We cannot replace an item if:

• The request is made more than 1 day after delivery.
• The saree has been used, washed, altered, or had tags removed.
• Damage was caused after delivery by misuse or mishandling.
• You changed your mind about colour, design, or purchase. Change of mind is not covered.

How to Request a Replacement

Please follow these steps:

• Email kavyacreation1471@gmail.com or call +91 9445907841 within 1 day of delivery.
• Share your order number and a short description of the issue.
• Keep the product and packaging, and send clear photos if we ask for them.
• After we approve the request, send the item back as instructed. We will ship a replacement after we receive and check the returned saree.

What You Will Receive

Approved cases are fulfilled with a replacement saree — the same product if it is in stock, or a suitable alternative we agree with you. We do not issue refunds or store credit.

Contact Us

For replacement help, email kavyacreation1471@gmail.com or call +91 9445907841 (Monday–Saturday, 10am to 7pm). You can also use our Contact page.