Privacy Policy

Introduction

At Kavya Creation, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you browse our website, create an account, or place an order. By using our website or services, you consent to the practices described here.

Information We Collect

We may collect various types of information from you, including:

• Personal information: name, email address, and phone number.
• Billing and shipping information: addresses used to complete an order.
• Payment details processed securely through Razorpay. We do not store your full card or UPI credentials on our servers.
• Order history, wishlist items, and customer-service messages.
• Usage data: pages viewed, device and browser information, and similar technical data needed to run the site.
• Cookies and similar tracking data used to keep you signed in and remember cart or preference settings.

How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and improve our website and services.
• To process orders, payments, shipping, and replacement requests.
• To send order confirmations and important account updates.
• To respond to your questions, comments, or support requests.
• To personalise your shopping experience, such as showing relevant sarees.
• To send newsletters or offers only if you choose to subscribe. You can unsubscribe at any time.

Information Sharing

We do not sell, trade, or rent your personal information to others for marketing. We may share information with trusted partners who help us operate the website — including payment processing through Razorpay and courier partners who deliver your order — provided they use the data only to perform those services. We may also share information when required by law or to protect our rights and customers.

Data Security

We implement security measures to protect your personal information, including encrypted connections on checkout and access controls on our systems. No method of transmission over the internet is completely secure, but we take reasonable steps to keep your data safe.

Cookies and Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember cart contents, and understand how the site is used. You can disable cookies in your browser settings; some features, including checkout and account pages, may not work correctly if you do.

Your Choices

You may choose not to provide certain information; that may limit features such as placing an order or saving a wishlist. You can ask us to access, correct, or delete personal data we hold by emailing kavyacreation1471@gmail.com or calling +91 9445907841. Support hours are Monday–Saturday, 10am to 7pm.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the bottom of this page. Please review this page periodically for the latest information on our privacy practices.

Contact Us

If you have questions or concerns about this Privacy Policy, contact us at kavyacreation1471@gmail.com or +91 9445907841. You can also use our Contact page.